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website/docs: update customer portal (#12603)

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* add note about license to access Support center

* more tweaks

* polish

---------

Co-authored-by: Tana M Berry <tana@goauthentik.com>
This commit is contained in:
Tana M Berry
2025-01-08 18:34:44 -06:00
committed by GitHub
parent f949141d03
commit bb7338f5c1
4 changed files with 27 additions and 17 deletions
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8
website/docs/enterprise/get-started.md
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@ -17,9 +17,9 @@ If this is a fresh install, refer to our [technical documentation](../install-co
Access your Enterprise features by first [purchasing a license](./manage-enterprise.md#buy-a-license) for the organization.
To open the Customer portal and buy a license, go to the Admin interface and in the left pane, navigate to **Enterprise -> Licenses**, and then click **Go to Customer portal**.
To open the Customer Portal and buy a license, go to the Admin interface and in the left pane, navigate to **Enterprise -> Licenses**, and then click **Go to Customer Portal**.
The license key provides direct access to the Customer portal, where you define your organization and its members, manage billing, and access our Support center.
In the Customer Portal you define your organization and its members, manage your licenses and billing, and access our Support center.
:::info
A license is associated with a specific Organization in the customer portal and a specific authentik instance (with a unique Install ID), and not with individual users. A single license is purchased for a specified number of users. Additional users can be added to a license, or additional licenses purchased for the same instance, if more users need to be added later.
@ -29,4 +29,8 @@ A license is associated with a specific Organization in the customer portal and
Enterprise authentik provides dedicated support, with a Support center where you can open a request and view the progress and communications for your current requests.
:::info
Access to the Support Center and the ticketing system requires a licensed instance of authentik.
:::
To learn about our Support center, see ["Enterprise support"](./entsupport.md).