2.9 KiB
2.9 KiB
title, sidebar_label
| title | sidebar_label |
|---|---|
| Integrate with Frappe Helpdesk | Frappe Helpdesk |
Frappe Helpdesk
Support level: Community
:::note These instructions apply to all projects in the Frappe Family. :::
What is Frappe Helpdesk
Frappe Helpdesk is an open source ticketing tool based on Frappe Framework.
Preparation
The following placeholders will be used:
frappe.companyis the FQDN of the Frappe install.authentik.companyis the FQDN of the authentik install.provideris the name for the social login provider in Frappe.
authentik configuration
-
Log in to authentik as an admin, and go to the Admin interface.
-
Create a new OAuth2/OpenID Provider under Applications -> Providers using the following settings:
- Name: Frappe
- Client type: Confidential
- Client ID: Use the auto-populated ID
- Client Secret: Use the auto-populated secret
- Redirect URIs/Origins (RegEx):
https://frappe.company/api/method/frappe.integrations.oauth2_logins.custom/provider
- Scopes:
email,openid,profile - Subject mode:
Based on the Users's username - Include claims in id_token:
True - Leave everything else as default
Take note of Client ID and Client Secret as you will need them later.
-
Create a new application under Applications -> Applications, pick a name and a slug, and assign the provider that you have just created.
Frappe configuration
- From the Frappe main menu, navigate to Integrations, then to Social Login Key.
Add a new Social login Key using the black button on top right.

-
Enter the following settings:
- In the **Client Credentials** section: - Enable Social Login: Turn the checkmark to the _on_ position. - Client ID: _client-id-from-authentik_ - Client Secret: _client-secret-from-authentik_ - In the **Configuration** section: - Sign ups: Allow- In the **Identity Details** section: - Base URL: `https://authentik.company/` - In Client URLs section: - Authorize URL: `/application/o/authorize/` - Access Token URL: `/application/o/token/` - Redirect URL: `/api/method/frappe.integrations.oauth2_logins.custom/provider/` - API Endpoint: `/application/o/userinfo/`- In the **Client Information** section: - Auth URL Data: `{"response_type": "code", "scope": "email profile openid"}` -
Press the black Save button on the top right.
Verification
- Go to
https://frappe.companyfrom Incognito mode. - Click Login with provider on the login screen.
- Authorize with authentik.
- You will be redirected to home screen of Frappe application.


