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website/docs: add info about license:org relation (#10444)

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add info about license:org relation

Co-authored-by: Tana M Berry <tana@goauthentik.com>
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Tana M Berry
2024-07-11 07:35:00 -05:00
committed by GitHub
parent d7bac37ba8
commit 96f04d32ea
2 changed files with 8 additions and 2 deletions
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4
website/docs/enterprise/get-started.md
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@ -19,6 +19,10 @@ To open the Customer portal and buy a license, go to the Admin interface and in
The license key provides direct access to the Customer portal, where you define your organization and its members, manage billing, and access our Support center.
:::info
A license is associated with a specific Organization in the customer portal and a specific authentik instance (with a unique Install ID), and not with individual users. A single license is purchased for a specified number of users. Additional users can be added to a license, or additional licenses purchased for the same instance, if more users need to be added later.
:::
## Visit the Support center
Enterprise authentik provides dedicated support, with a Support center where you can open a request and view the progress and communications for your current requests.

6
website/docs/enterprise/manage-enterprise.md
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@ -41,6 +41,8 @@ In the Customer portal you can remove members and invite new members to the orga
## License management
Note that a license is associated with a specific Organization in the customer portal and a specific authentik instance (with a unique Install ID), and not with individual users. A single license is purchased for a specified number of users. Additional users can be added to a license, or additional licenses purchased for the same instance, if more users need to be added later.
### Buy a license
:::info
@ -105,12 +107,12 @@ The following events occur when a license expeires and is not renewed within two
License usage is calculated based on total user counts and log-in data data that authentik regularly captures. This data is checked against all valid licenses, and the sum total of all users.
- The **_default user_** count is calculated based on actual users assigned to the organization.
- The **_internal user_** count is calculated based on actual users assigned to the organization.
- The **_external user_** count is calculated based on how many external users were active (i.e. logged in) since the start of the current month.
:::info
An **internal** user is typically a team member, such as company employees, who gets access to the full Enterprise feature set. An **external** user might be an external consultant or a B2C customer who logged onto your website to shop. These users don't get access to enterprise features.
An **internal** user is typically a team member, such as company employees, who has access to the full Enterprise feature set. An **external** user might be an external consultant, a volunteer in a charitable site, or a B2C customer who logged onto your website to shop. These users don't get access to Enterprise features.
:::
### Upgrade the number of users in a license